Grameen Foundation is a lot like the other 20,000 nonprofits that use Salesforce.com–its helps us be more efficient and effective in delivering on our mission. But Grameen Foundation is pretty unique. Not only do we use Salesforce.com for fundraising we’ve built a number of apps to support our programs. But I think most interestingly, we built four mobile apps, culminating in TaroWorks, our mobile field force management product based on 10 years of experience working with the very poor.
TaroWorks is a powerful set of tools currently used by 26 inclusive businesses and NGOs in 11 countries. Awesome groups like Honey Care, VisionSpring and Trocaire rely on TaroWorks to deliver on their missions. These orgs all have field workers out in very remote and rugged places gathering data, doing tasks, servicing equipment, all with the goal of making people’s lives better. They each carry an Android phone with TaroWorks installed, and it helps them do their work in a high quality, repeatable way, that also informs headquarters with critical operational data.
It’s this combination of great field force tools along with data flowing in real- or near-real-time into Salesforce that can transform the operations of these organizations. Most orgs struggle with knowing what’s actually happening in the day-to-day. Imagine how much harder that problem is when you’ve got a field force servicing remote wells in rural Kenya–we’ve talked to groups that don’t see their field work data till many months after it’s collected. TaroWorks and Salesforce flips that problem on it’s head and can give these orgs more high-quality operational data than most much better funded organizations can pull together. We built TaroWorks because we believe that creating a world without poverty requires good ideas and a whole lot of operational rigor. It’s exciting to see our awesome customers take on that challenge.
On the product side we appreciate a lot of the features of the Salesforce platform: development and packaging tools, the killer API, the rapid nature of development, enterprise scale and security, and the steady drumbeat of new features. Our customers love the product we’ve built, and they’re also finding Salesforce to be a very rapid and extensible platform for mission delivery. It’s an incredibly useful combination to have our rock-solid tools directly on the Salesforce instance where our customers run their business and deliver on their mission. Once the field force data is on the Salesforce platform all sorts of interesting things can happen, and those features can be quickly developed and deployed.
At Grameen Foundation we use a lot of platforms, and build a number of products. We are at our core a very practical organization. We’re focused on how to empower the poor to create a world without poverty. We’re don’t think like your typical think tank or a charity, even though we are a nonprofit. We’re an innovation shop with ruthless energy and expertise to throw at the problems the very poor face every day. We aren’t swayed by glitzy projects, or things that make a good story. We care about making people less poor, and in everything we do we seek solutions that lead to that outcome. So when it comes to technology, we are always looking for what’s appropriate, and many times we’ve leaned on Salesforce. It has proven to be a great platform with which to change the way poverty is addressed in some of the poorest parts of the world. We’re looking forward, with the help of all our supporters, to continuing to push the Salesforce platform in service of the poor, and in working with many great NGOs and businesses and helping them with their work.
My trip to Rwanda was amazing. This first post is going to be about the volunteer project I was a part of. I’ll write more later about Rwanda and the people. There is so much to say…
First of all, our project team fully delivered on all we set out to do. While success was in doubt up until the last minute (why do I work in technology?) we pulled it out at the 11th hour. Literally–11pm the night before we left. I look at what we did and we really nailed every aspect. The hardware we brought is high-quality and well configured. We got all the server software running in the configuration required. The electrical infrastructure is sound and protects the hardware. And we documented the systems very well.
It was really interesting going to Rwanda, such an amazingly different place from where I live, and then spending a lot of time working with technology. Every day felt like two days. There was the experiential part–meeting people, taking in the bustle and beauty, and eating amazing food. And then there was the volunteer work. Every day we were focused on moving toward project success. It made for a trip that went by quickly, but at the same time seemed to be a month long.
And I wouldn’t do it differently. I highly recommend going to Rwanda and Kenya. And I really recommend going there with good work to do. Volunteer. Help out. Contribute to the country while you experience it. You’ll get more out of your time there. You will spend more time with Rwandans and Kenyans. You will connect deeper with the place and the people then you would as a tourist. When I go back to Rwanda, I will be going with some good work to do. Maybe technology related, maybe not. But this kind of travel really resonated with me.
Here’s a quick recap of the project and why I was there:
Medical Missions for Children sends doctors to the hospital in a town called Gitwe a couple times a year. These doctors volunteer their time and perform surgeries on kids and adults. Things like repairing cleft pallets and resectioning goiters. Surgeries that are common and easy in more wealthy countries, but just don’t happen in poorer places. These cosmetic surgeries can be absolutely life changing–much like the impact of homeless people getting free dentures in San Francisco. It turns out that these kinds of procedures can change people’s lives–giving them confidence they’ve lacked for years because of their limitations. The freedom to smile, and not feel self-conscious, re-connects people with society and their families in profound ways. These cosmetic procedures can be truly life-changing.
Lucky Gunasekara was the project lead and he assembled the team–me, Jordan Smock, and the incomparable Canadian, Dale Zak. I didn’t know any of these guys going into the trip, and I came away with real friends I know I’ll stay in touch with.
Our task on this trip was to install a computerized medical records system that could be used by Medical Missions for Children to record the patients they worked with. When you’re performing surgery, it’s really important to know the patient’s medical history so that you don’t inadvertently harm them with drugs they are alergic to, for example. Phase one of this project was to get the system in place and have MMFC use it after we left. Phase two is for Gitwe Hospital to use the medical records system more broadly–allowing for better care for the 300,000 people who turn to the hospital.
Gitwe Hospital is owned and operated by the wonderful Urayeneza Gerard. He was our gracious host during our time there. Everything we requested to get the project done–server room with a padlock, upgrade to the electrical system, curtains for the windows–was gotten on short order.
Because of limited prep time for the trip, we purchased the hardware in the US and carried it on the plane with us. 2 Netbooks, 2 small desktops, a server, a backup power supply (UPS) and a million cables, surge protectors and other miscellany. Surprisingly, everything made it to our destination safely, and worked when we unpacked it. We did the unpacking in Kigali, where we were more confident we would have reliable power and Internet access. One of our hotel rooms turned into a makeshift server room as we built up the hardware, the network, and the software.
The biggest issue we ran into while unpacking things was power. Rwandan power turned out to be reliable and clean, but it comes out of the wall at ~250V. The power supplies in all of our devices were rated to 240V, save the most important one, the UPS. Luckily that required an awesome day of walking around the commercial district searching for a solution. We found one with the amazing folks at Bricotech. They sold us a voltage regulator which would serve the dual purpose of stepping the voltage down to 110V and protecting our equipment against power fluctuations. They also put a British plug end on our UPS, solving our other issue.
We were now ready to leave the big city for the rural outpost of Gitwe. We packed all our gear and made the 2+ hour drive south to the hospital, stopping along the way for a Mutzig in the van.
Gitwe is an amazing little spot. It’s not really a town, more of a collection of shops and homes. The main centers of activity are the Hospital and Esapac, a technical school with about 1000 students. So while it was a tiny little place, it bustled with activity of people coming and going.
Over the course of five days we took an empty room at the hospital and transformed it into the Gitwe Hospital server room. Here are the before and after pics:
We worked side by side with the IT staff at the hospital–Innocent and Charles, setting up furniture, hardware and software. The technology we brought in is somewhat new to these folks. They haven’t used the medical records system before, and they need to come up to speed on Linux systems. We’re hoping to get them involved in an intensive nine-month training course offered by the Rwandan government to train folks to work with medical records systems. It’s a plumb placement, and a great opportunity if it comes through.
OpenMRS was our steepest learning curve in this project. We ended up running up against a problem with a bad install file posted to their website. Things just weren’t working for the first 3 days of our stay. We tried every angle we could think of, and then used our cellphone modem Internet access to throw a hail mary out to Dave Thomas, who works at the other end of Rwanda for Partners in Health. He saved our bacon. Completely. With his help, we were able to get the system functioning on our last day, and then spent the rest of the day and night configuring it for the special needs of MMFC. At midnight we headed back to our rooms for a beer, a bit of whiskey and Coke, with a palpable sense of relief and accomplishment.
The next morning we had breakfast with Gerard and his wife Justine, like we did each day in Gitwe. After breakfast Gerard said a prayer for our travels and really got us choked up as we realized how important this contribution is to him. He’s doing amazing things for Gitwe with the school and the hospital. He is by far the largest employer in the area, with the hospital alone having 1,500 employees. And he has no plans to slow down–Gitwe will likely be the home of the second medical school in Rwanda. I can’t wait for that to happen!
Now that our work was done, we could enjoy a little tourism. But, Lucky, Dale and I aren’t your average tourists. What we like to see are real people, and amazing good work. So, naturally, we headed up to Rwinkwavu to get a tour of the Partners in Health operation. It was the most amazing download of information I’ve had in a while. Hearing about the innovative things they are doing to ensure the health of the poor in northeastern Rwanda was nothing short of amazing and inspiring. PIH is my favorite nonprofit, and I highly recommend reading Mountains Beyond Mountains if you want to learn more about how comprehensive healthcare can be provided to people with no money. Thanks to our hosts Cheryl and Dave, we had plenty to think about on the long drive to Kigali.
I can’t say enough about the experience of working side-by-side with great folks in an amazing setting. It’s a great feeling to visit a place and leave behind something of value that can be built on. I hope to go back and contribute some of that building. I’d love to have more time to focus on knowledge transfer and skill building with Charles and Innocent and whomever is interested. This trip felt like a first step into a longer relationship. I hope that’s the case and that Gitwe moves forward as fast as we all want. There are governmental plans to bring fiber optic Internet to all the district hospitals in the next year or so. Gitwe could be transformed in short order if that’s the case. I’d love to witness it first hand!