Documentation Application: Info Center
Scott Hemeter has built out an application called the Info Center:
The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.
Scott’s tackling the problem that we all have–how to document in a way that ties right into how people work. He’d love your feedback, give it a look and post any feedback you have on his site. I’ll be checking it out this week.
