gokubi.com

I logged into my Google analytics account the other day to discover that my www.gokubi.com profile was no longer there. I contacted Google to get the scoop. Their tech support told me via email that my gokubi.com profile had been deleted. And that the only one who could have deleted my profile was me.

Hmmm. I don’t remember deleting my profile. I usually remember those kinds of actions, what with the “Are you sure you want to do this action that can’t be undone?” confirm message that usually accompanies them.

I responded that I wanted to know how this happened since I didn’t delete my profile. They closed the case and sent me a customer satisfaction survey. I guess they’re done with me.

So, a year of stats down the drain. And no recourse because it’s a free offering. I’m not sure if I’ll set up a new profile for www.gokubi.com with Google Analytics. The functionality is great, but I’m a bit annoyed that they killed my profile and don’t seem to care.

And it makes me think twice about my business use of Google Spreadsheets. Could I bounce back from a deletion of those files? Surely not as easily as I can bounce back from losing my blog stats. On-demand services that have no price tag associated with them are a bit scary. I love using free services, but when they turn on you, there’s not much you can do about it.

This entry was posted on Sunday, March 11th, 2007 at 1:29 pm and is filed under CRM, Technology. You can leave a response, or trackback from your own site.