Ismael on the power of a CRM platform
Deep thinker Ismael Ghalimi has done insanely detailed adn thoughtful analysis of the Office 2.0 landscape. At the center of it all is CRM, and a while back he migrated from Salesforce.com to SugarCRM. Now he’s migrated back, and I whole heartedly agree with his reasoning.
Any good Office 2.0 setup, be it mine or yours, needs a focal point, a place where all the bits and pieces fall into place. And because no single solution will address all the requirements you might have, what you really need is a platform that can integrate multiple applications in a meaningful way…Salesforce.com has matured into a full-fledged platform, and it has become too difficult to ignore its appeal.
