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There are three categories of IT, each of which provides different organizational capabilities—and demands very different kinds of management interventions.
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This Harvard Business Review article (available free to read until end of November) by Andrew McAfee sets out a management framework for considering strategic IT investment. Now, whilst I could be pedantic and pick holes in the framework or suggest improv
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Erik Brynjolfsson is the George and Sandra Schussel Professor of Management at MIT Sloan School of Management, the Director of the MIT Center for Digital Business and the Editor of the Information Systems Network. His research and teaching focuses on how
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