Salesforce.com’s Steps to a Successful CRM Rollout
Last Updated on Tuesday, 28 February 2006 05:48 Written by Steve Tuesday, 28 February 2006 05:48
Salesforce.com just published a visual map of the steps to getting CRM up and running in your organization. While it uses Salesforce.com-specific language, it’s a great framework for thinking about what you need to make your project successful. I’ve co-opted some of their materials before and found them to be helpful.